I am currently on hold with BCOR Fitness.
I have been on hold for eight minutes now. I have not spoken to a live body yet. Their hold music seems to have been obtained by holding a cassette recorder up to the speaker in a Hilton elevator.
According to the company’s website, I’m supposed to talk to a representative to “schedule my first class” now that I’ve created my online account. Of course, none of this information was posted clearly up-front as part of the Living Social offer or the BCOR site, which basically says “just show up!”
I decided to call to make sure “just show up” was right. Apparently not.
I hope they let us start on December 2 as planned. Later would probably be better for me, actually, since I’m just now healing up my stress-fractured foot (too much barefoot running without adequate preparation). But, my mom has travel planned for January and may not be as flexible on when our 30-day voucher deal starts.
Ooh! Someone picked up!
“Alex” has me scheduled for 6am Friday. Go Alex. Do I want to add a BCOR Diet Program to my order? No, Alex.
I’m supposed to bring water and a towel. No need to come early for any kind of orientation. Hmm. This is slightly alarming. I’m not worried about myself, because I know enough about form and reasonable programming to keep myself safe, but what about a beginner? Maybe that’s figured into the instructor’s style.
AAAAAND…rewind. Just as I was about to hit “post,” I got ahold of my mom. We agreed to delay our start date to December 28th so my foot can be fully recovered. I think this is a very good idea. It took 3 months of healing time to get to this “slightly tender” state; the idea of a major setback is not appealing.
Fortunately for me, “Chad” answered BCOR’s phone after only 2 minutes on hold. He was very nice about making the switch. So, Wednesday the 28th it is. And my opinion of BCOR’s customer service is somewhat mollified.
Someone should give Chad a raise.